Clayhall Executive Cars ltd Terms of Business

At Cec we a terms and conditions policy which is given below:
Always leave enough time when booking online as there can be a delay in the booking being received. However we will always contact you to confirm booking. You can book directly by telephone 24 hours a day 7 days a week.

Cancellation :

Always make sure you leave at least 30 minutes beforecancelling any booking and prepaid bookings will be refunded, however if you go over the 30 minutes to cancel we will charge a percentage of the booking which is usually 30%. If there is no cancellation the booking will not be refunded.
Also if the customer cancels and the driver has paid parking or incurred any charge this will be deducted, this is usually when picking up from airports etc.

Disclaimer :

We try to make sure all information on our site is accurate however from time to time there can be mistakes as we may need to make changes without notice.
When you register your details you are responsible for your login details such as your password, if this is forgotten you can email us and we can advise you how to reset.

Data protection :

All the customers data will be kept safe and not shared in any way with third parties. From time to time Cec may contact you with deals and promotional offers.
All credit card details will be kept safely stored away from any parties.

We may apply additional charges to journeys on the 24th 25th 26th 31st December and 1st of January.

Waiting Time is worked out as follows from regular pickups first 15 minutes is free then 0.30 pence per minute thereafter. If the pickup is from a seaport station or airport the free waiting time is 50 minutes from flight landing time then a waiting time fee will apply which will be 0.30 pence per minute.

The prices vary on the vehicle type. When the driver arrives if the luggage is more than what was given in booking the driver has the right to disagree with the journey or if the driver feels it is unsafe to carry so much luggage or certain types of luggage such as skis fishing rods etc. If any of these things are not mentioned when booking.

We have a no smoking policy in all our vehicles and our booking office. This is also a legal requirement.

Any loss or damage to items is the customers responsibility.

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about cec

Clayhall Executive Cars Group Ltd (CEC Group) is a very successful and striving ... airport transfers, minicab service, couriers, executive cars and wedding cars.


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  020 8550 5656
  020 8550 5656
  Seven Ways Parade, Woodford Avenue, Ilford IG2 6XH